We stand behind AXIS. If it doesn’t support you the way it should, we’ll make it right.
You have 30 days from the date of delivery to request a return or refund.
To be eligible:
The item must be in good condition
No excessive wear, damage, or misuse
Proof of purchase required
We reserve the right to deny returns that show heavy use beyond normal testing.
Email us at:
Include:
Full name
Order number
Reason for return
Photos (if item is defective or damaged)
Our team will respond within 1–2 business days with return instructions.
If your item arrives damaged or incorrect, contact us within 7 days of delivery and we will arrange a replacement or refund at no additional cost.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Shipping fees are non-refundable.
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.
